SHINER BREWERY

TURNING A BREWERY EXPERIENCE INTO A STAR TOURIST ATTRACTION

SERVICES →
Brand experience, Brand strategy, Consumer journey, Consumer research, Storytelling,

Shiner is beloved across the United States – not just for the beer, but the brand itself. And thousands of tourists flock to the small Texas town of Shiner every year — it’s home to their favourite beer.  

The site had undergone a huge and lengthy expansion and while the old and new brewhouses co-existed in the same space, there was little connecting them. So, Shiner Brewery asked us to make their guest experience Shiner’s star attraction.  

Shiner brewery guest experience tour design

CONNECTING THE VISUAL TO THE EMOTIONAL.

Shiner brewery guest experience tour

We re-routed the guest journey to create a seamless flow. The production process was then brought down to human scale into a mini brewery and kitchen to give visitors a chance to really understand Shiner’s beer-making methods.

A timeline of Shiner’s creations — along with their numerous awards — was installed to allow Shiner’s heritage to become the focal point of the experience. 

Shiner brewery guest experience tour design
Shiner brewery guest experience tour design
STAR QUALITY
Shiner brewery guest experience can wall

The brewery experience was also given a much-needed personal touch by focusing on the people who make Shiner special. The people wall and animated film lets guests get to know the Shiner team, the brand’s history and its founder, Kosmos Spoetzl.

Shiner brewery guest experience tour design hat wall
Shiner brewery guest experience Jimmy

Shiner’s fans are included, too. Visitors can make their own mark on the brewery by pinning their hometowns on the world map with a bottle cap, connecting Shiner drinkers all over the world. 

Shiner brewery guest experience tour
Shiner brewery guest experience tour

Shiner’s philanthropic efforts are a huge part of the brand’s popularity, so throughout the tour we highlighted their three main philanthropic endeavours — Toast our Troops, Shiner Scholars, and #ShinerStrong donations.  

 

Shiner brewery guest experience tour

Shiner brewery guest experience tour

Shiner brewery guest experience tour
Shiner brewery guest experience tour bar

The full experience is then rounded off in a bar fit for any Shiner fan — the Bock Honky Tonk bar — where guests can relax with an ice-cold Shiner Bock.  

Shiner’s personality and history now connect to create a brewery experience for fans, and a true celebration of their beer like no other in the state of Texas.